Possibility of making notes in the system while working with clients, saving and archiving findings, comments, guidelines, etc.. in order to communicate consistently and avoid misunderstandings. Note history can be shared with another user who replaces the previous employee. Each note can generate a task for a member of the organization that will appear directly on their calendar, allowing tasks to be assigned to more people while still in conversation with the customer. Organizing work and sales from the beginning allows for quality and efficiency in the customer service department without losing data